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Communication and Customer Relations CCP Notes

Communication and Customer Relations Notes

Original price was: KSh 1,500.00.Current price is: KSh 999.00.

This paper is intended to equip the candidate with knowledge, skills and attitudes that will enable him/her to apply business communication, customer relations and personal skills required in the credit management field/profession.

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Description

CONTENT:

  1. Introduction to communication
  2. Written communication and visual communication
  3. Oral communication
  4. Non-verbal communication
  5. Meetings
  6. Groups and teamsā€™ dynamics
  7. Decision making and problem solving
  8. Negotiation in customer relations
  9. Customersā€™ feedback
  10. Customer relations
  11. Customer care through technology
  12. Ethics in customer relations

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